Next Steps After Getting Certified to Sell Individual / ACA Health Plans

Published: 10.09.2025

Now that you are certified and ready to sell Individual Health and ACA plans, here are some best practices to ensure the selling process is as seamless as possible.

Selling On-Exchange Plans (Marketplace Plans)

If you are selling through the Marketplace, you will need to have your Marketplace Broker Accounts set up. This is where you will be quoting and submitting Marketplace applications as well as making policy changes.

Marketplace plans function differently than private plans. All changes must be made through the Marketplace, which will then send a report to the respective carriers in order for them to reflect the changes in their system.

Federal / State	Marketplace Website	For Assistance:
Federally Facilitated Marketplace (FFM)	Healthcare.gov Broker Resources Healthcare.gov Contact	1.800.318.2596
New Jersey	Get Covered NJ Broker Support Get Covered NJ Customer Service	1.833.677.1010
Pennsylvania	Pennie Broker Support Pennie Help Center	1.844.844.8040

For additional states, please visit the full list of state-based exchanges.

Selling Off-Exchange Plans (Private Plans)

For off-exchange quoting and enrollments, as well as managing your specific carrier book of business, be sure to set up accounts with each carrier you plan to sell.

Carrier	Carrier Broker Portals
Ambetter/Centene	Login
AmeriHealth	Login Please make sure a username has been assigned to you by the My Savoy Benefits team.
Highmark	Login
Horizon BCBSNJ	Login Please make sure a username has been assigned to you by the My Savoy Benefits team.
Independence Blue Cross	Login Please make sure a username has been assigned to you by the My Savoy Benefits team.
Oscar	Login
UnitedHealthcare	Login

Submitting Off-Exchange Applications

The process for submitting off-exchange applications is unique to the enrollment period. Whether you are submitting applications during the Open Enrollment Period or during a Special Enrollment Period (SEP), our team has you covered.

Visit the broker guides below for specific details:

✅ Open Enrollment Period Submissions: Submitting Individual Plans During Open Enrollment
✅ Special Enrollment Period (SEP) Submissions: Individual Special Enrollment Period (SEP) Requirements

Post-Enrollment and Member Maintenance

Please keep the following information handy for all post-enrollment and member maintenance inquiries and assistance.

Carrier	Broker Services Billing, Enrollment, and General Inquiries	Member Services Billing, Enrollment, and Claims
Ambetter/Centene	1.855.700.7985	See member’s ID card - varies by state.
AmeriHealth	1.844.937.2448 Option #3	1.844.937.2448 Option #1
Highmark	1.800.652.9459 – Option #2 or Email: FederalProducer@Highmark.com	See member’s ID card - varies by state.
Horizon BCBSNJ	1.800.355.2583	1.800.355.2583
Independence Blue Cross	1.800.275.2583 Option #3	1.800.275.2583 Option #1
Oscar	1.855.672.2788 - Option #2 or Email: brokers@hioscar.com	1.855.672.2788 Option #3
UnitedHealthcare	1.866.235.4095 or Email: acabrokersupport@uhc.com	See member’s ID card - varies by state.

My Savoy Benefits Is Ready to Help!

If you have any questions, please reach out to our team today.
📧 rps.benefits.individualenroll@rpsins.com