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Ashlyn, who leads our Contact Center Team, has created a customer experience that is unmatched — providing our referring broker partners and their customers with comprehensive service.

The Contact Center Team currently supports customers directly, handling thousands of Medicare calls from hundreds of Medicare referrals from brokers each year. Our team of experts helps educate and enroll customers, delivering thorough customer service for enrollment and renewals.

In this new role, Ashlyn will be responsible for the oversight of the Individual Health and Medicare sales operations team as well as the day-to-day operations for the Contact Center and the integration of its capabilities and other assets, including MedicareBySavoy.com.

With more than 15 years’ experience in the health insurance industry, working in leadership roles at several Blue Cross Blue Shield companies, Ashlyn brings considerable experience in process optimization, membership growth and operations to Savoy. Ashlyn helps brokers increase their capabilities for Medicare sales and other short-term and long-term projects. The Medicare By Savoy Team provides brokers and their clients with valuable sales and customer service support as needed. Additionally, our experienced team helps brokers utilize state-of-the-art technology to reduce overhead costs and improve customer satisfaction.

DID YOU KNOW WE OFFER THREE MEDICARE PARTNERSHIP OPTIONS TO SUPPORT YOUR BUSINESS GROWTH?

You determine the type of Medicare partnership you would like to establish.

1. Full Medicare Brokers – If you are fully certified to sell Medicare products and have an established book of business, Savoy will assign you a Medicare Account Manager.

2. Partial Medicare Referrals – If you are appointed to sell Medicare Supplement Plans only, you can refer all Medicare Advantage and Prescription Drug Plan opportunities to Savoy’s Contact Center. The Contact Center can establish a dedicated toll-free number for your clientele and complete Prescription Drug Plan enrollments over the phone.

3. Full Medicare Referrals – If you are not certified to sell Medicare Plans and have Medicare-eligible clientele in your group book of business, you can refer these employees to Savoy. A meeting would be set to demonstrate Savoy’s Medicare Referral capabilities and determine the best course of action for supporting your Medicare-eligible clientele. A dedicated toll-free number will be established for your clientele.

Note: For Options 2 and 3, all customer interactions and subsequent sales will be reported back to your Agency on a routine basis with complete transparency and robust customer service.

QUESTIONS?
Ashlyn M. Sanders | Director, Customer Engagement, Consumer & Senior Markets ashlynsanders@savoyassociates.com  | 302.200.8141