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Click on a category to view summary information. For details and forms, click on a carrier name.
Customer Service and Vendors
Presale Information
Business Checklist
Member Maintenance
Plan Changes
Carrier Appointment and BOR Procedures
Aetna
Independence Blue Cross
UnitedHealthcare
Sales Representatives
Karen Malone
malonek@aetna.com
609-918-1613
Kim Dever
kim.dever@ibx.com
610-238-6509
Jake Pravkewitz
jake_pravkewitz@uhc.com
732-623-1975
Labs
Quest . Aetna also uses other labs. Call customer service with your ID number for further information.
Quest or Lab Corp which is determinant on the PCP.
Lab Corp
Mental Health
Aetna Behavioral
Magellan
United Behavioral Health (UBH)
Prescription Drug Vendor
Aetna Pharmacy Management 800-238-6279.
P.O. Box 398106, Minneapolis, MN 55439-8106
Mail Order 866-612-3862, ordering address: Aetna Rx Home Delivery, PO Box 417019, Kansas City, MO 64179-9892, or
www.aetnarxhomedelivery.com
Rx claims forms and list of Pre Certification Rx are attached in our forms section. Carrier link:
http://www.aetna.com/formulary/index.html
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Refer to our Rx reference guide in our forms section.
Futurescript
Mail order is Caremark
Merck Medco